FAQ

How do I place an order?

Add to cart the items you want to purchase, click checkout and fill in the billing details to place the order. Add additional information if needed.
Contact us at [email protected] if you need help.

Do you ship internationally?

Yes, we ship to over 80 countries. Contact us to confirm at [email protected]

How long does it take to process and ship my order?

It takes 1-2 business days for all orders to be processed. And it need another 3-8 days to be shipped to your country.

How long is the warranty of your products?

Our products have a 6-month warranty. Contact us at [email protected] for more details about what the warranty covers.

What if my package is damaged during shipping?

Please contact our support team at [email protected]

How can I wholesale/distribute your products?

Please contact our sales team at [email protected] for more details about the cooperation or send the inquiry on the “Contact Us” page.

Do you offer OEM/ODM service?

Yes, we offer one-stop OEM/ODM service to help build your own brand. Contact our sales team at [email protected]

How do I use Torch pen?

Click the fire button 5 times to turn on the device. Take off the magnetic cap, and load concentrates to ceramic chamber. Put the cap back, hold the fire button for a few seconds, and then inhale to enjoy the concentrates.

What Is auto-heat mode? And how to activate it?

Auto-heat mode is also called pre-heat mode. During the mode, the vaporizer automatically heats up the chamber without need to hold the fire button.

Click the fire button 2 times to activate the mode. The mode lasts about 30s. Press the button once again to exit the mode if needed.

How do I switch to a different voltage?

Click the fire button 3 times quickly to adjust the voltage.

How do I clean Torch chamber and cap?

2 clicks to activate the pre-heat mode to heat up the residue of concentrates. Take off the cap, clean the chamber with cotton swabs dipped in 91% Isopropyl alcohol. Wait a few hours until the chamber dry out.

The cap doesn’t need to be cleaned very often but once you need to do it, disassemble the cap as the following steps:
1. take off the mouthpiece;
2. pull out the mouthpiece ring using dab tool or tweezers;
3. screw off the metal ring and airflow channel unit using tweezers;
4. clean all the parts with isopropyl alcohol and assemble them back after drying out.

How often should I clean the vaporizer?

We recommend cleaning your vaporizer with the included instructions every few uses to prevent any concentrates reclaim in the vapor path.

What do I do if chamber is not heating?

Clean the connection pins located on the battery and the chamber. If not working, contact us at [email protected] for more help.

What is vaping?

Vaping refers to the behavior of inhaling the vapor created by an electronic cigarette (e-cigarette) or other vaping device.

How do vaping devices work?

A vaping device contains two main components, battery and atomizer. The battery provides power to heat up the atomizer and vaporize the oil or concentrates.

What is cannabis?

Cannabis can also be called weed, pot, or marijuana. It contains compounds like tetrahydrocannabinol (THC) as well as other non-psychoactive compounds like cannabidiol (CBD).

How many types of vaporizer are available on the market?

Based on the vaporized substance, vaporizers can be categorized into two types, nicotine vaporizer and cannabis vaporizer.

Nicotine vaporized includes box mod, pod system, disposable vape pen, AIO, etc.
Cannabis vaporizer includes 510 cartridge, concentrates vaporizer, dry herb vaporizer, electronic nectar collector or e straw, e rig, pod system, disposable vape pen, etc.

What is concentrate vaporizer?

Concentrate vaporizers are designed to vape concentrates such as wax, shatter, budder, live resin, etc.

What is dry herb vaporizer?

Dry herb vaporizers are designed to heat and evaporate the cannabinoids and terpenes out of cannabis without combusting it.